Free

  24 Hours a day, 7 days a week

  One phone call to pay all your BPAY bills

Utilise our 24 hour banking service. Designed to provide fast and convenient information, this recorded telephone service is able to provide an extensive range of services 24 hours a day, seven days a week. To operate, all you need is a touch phone and your membership number.

From there a friendly voice will direct you through each step.

FREQUENTLY ASKED QUESTIONS?

Q: Do I need to register with my Credit Union?

A: No - When you call the phone banking number you will gain access by utilising your member number and access code.

Q:What is my access code?

A:Initially your access code is set as the six digit date of birth of the person named first on the account. It is recommended that after you initially access the system you set up your own unique access code.

Q:Can I transfer to another member's account?

A:No- Due to the Privacy Act we are unable to transfer between member account numbers.

Q:If I do not have a touch-tone telephone can I use the phone banking service?

A:No- Due to the software being utilised members are unable to access the phone banking system without a touch-tone phone.

Q:Can I pay my bills using the phone banking system?

A:Yes - Just press option 6 for BPAY.

Q:Can I check if one of my cheques have been cashed?

A:Yes - Your last five cheques will be listed on the system. Press option 5.

Q:If my account requires 2 signatures, can I still process a transfer between accounts?

A:No - You will have to visit your local branch to conduct the transaction.

Q:I have forgotten my access code?

A:Contact us and we will authorise a new access code.

Q:How much does it cost me to use the phone banking service?

A:The cost of a local phone call, within Tasmania.

Q:Can I request a statement from the phone banking system?

A:Yes - Select option 9, leave a message and the credit union will forward a statement the next working day.

Q:Is there a minimum or maximum amount that I can transfer between accounts?

A:No - Whatever amount the member wishes to transfer.

Q:Can I use the system after hours?

A:Yes - 24 hours a day, 7 days a week, 365 days a year.

Q:If I have a business account can I access the phone banking system?

A:Yes - Access is available. However, prior confirmation of the access code will have to be given from one of our HICU staff members.

Q:Can I order a cheque book through the phone banking system?

A:Yes - All you have to do is select option 9 and an operator will assist you with this request.

Q:Can I get an outstanding loan balance?

A:Yes - selection option 2

Q:Can I gain access to the phone banking system using my mobile?

A:Yes - In the same way as you would a normal phone.