Mutuals rated number one for customer satisfaction
Friday, 02 December 2011 15:25
Member owned banking has come out on top claiming interest rate watchdog Mozo’s 2011 People’s Choice Award for highest rated financial institution in customer satisfaction areas.
With a whopping rating of 8.2 against the big banks 6.9, consumers’ opinions of Mutuals versus banks have become even more apparent.
The results showed Mutuals were rated equally to the big four banks for convenience as well as receiving a superior rating in key areas such as trust, pricing and features.
Managing Director of Mozo, Rohan Gamble said, "Customers have spoken and the big banks should sit up and take notice. The challenger banks and Mutuals are delivering competition and winning customers with competitive pricing, great customer service and a customer-first focus that engenders trust."
Mutuals were ahead of the banks, in particular in lending, with the biggest gap being in Home Loans.
Mozo’s awards are designed to allow consumers to have their say on the banking experience. Financial institutions were rated on six criteria by consumers including: overall satisfaction, price, features, customer service, convenience and trust.
Mozo’s 2011 People’s Choice Award – another reason to talk to us about our bank beating home loans.
