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Heritage Isle App Terms & Conditions

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Effective Date: 1 May 2018

Important Messages: The Bank of Heritage Isle App Terms and Conditions, together with our Financial Services Guide, Schedule of Fees & Charges, Internet Banking Terms and Conditions, and Account & Access Facility Conditions of Use govern your use of the Bank of Heritage Isle App. These documents are available at all Branches, upon request or online.

Please also ensure that you read about your liability for unauthorised transactions on the Bank of Heritage Isle App in the Account & Access Facility Conditions of Use.

As a member of Bank of Heritage Isle we will collect personal information from you from time to time. Click here to read our Privacy Notice, which explains how we collect, use and disclose personal information. Our Privacy Policy is available here. You acknowledge that by registering to use the Bank of Heritage Isle App, you are consenting to disclose your personal information to us to be held and used by us for the purposes in the Privacy Notice.

1. Definitions

‘Biometric’ includes any biological characteristics or body feature or measurements of an individual (such as facial features, fingerprints or DNA), which can be used for identification or authentication purposes. ‘Card details’ means the card number and expiry date or security/verification code of your Bank of Heritage Isle issued Cards linked to the Bank of Heritage Isle App. ‘Your account’ means any Bank of Heritage Isle account accessible using online banking. ‘Compatible Device’ means an Android or iOS device that meet the Bank of Heritage Isle App requirements as listed in the Google Play or App Store. ‘The Bank of Heritage Isle App’, ‘Heritage Isle Connect App’, or ‘Connect App’ means the Bank of Heritage Isle App service described in section 2. ‘We’, ‘us’, ‘our’ or ‘Bank of Heritage Isle’ means Bank of Heritage Isle, a division of Police Bank Ltd. ABN 95 087 650 799. AFSL/Australian Credit Licence No. 240018, 25 Pelican St Surry Hills NSW 2010. ‘You’ or ‘your’ means the person downloading the Bank of Heritage Isle App.

2. Getting Started

You will need to be registered for Internet Banking before you can use the Bank of Heritage Isle App. If you have not registered with Internet Banking, contact us 03 6334 9411.

3. Introducing the Bank of Heritage Isle App

With the Bank of Heritage Isle App, you can pay your bills using BPAY® and make payments to others using their Australian BSB and account number, check your account balance(s), transaction history, and transfer money between your Bank of Heritage Isle accounts. You must only use the Bank of Heritage Isle App with a Compatible Device. You can install and register the Bank of Heritage Isle App onto a maximum of 4 devices.

4. Making payments

4.1. Making Payments using a BSB and account number

Payments will be processed by BSB and account number only, without using an account name. Some institutions with unique account numbers may disregard the BSB number. Please take care to enter the correct BSB and account number. You should report mistaken internet payments to us as soon as possible after you become aware of them. You can report mistaken internet payments to us by visiting a Branch or by calling: • 03 6334 9411 if calling within Australia; • (+61 3) 6334 9411 if calling overseas. We will give you a notification number or some other form of acknowledgment which you should retain as evidence of the date and time of your report. Please refer to the Internet Banking Terms and Conditions for more information about mistaken internet payments.

4.2 Making Payments using BPAY

Payments will be processed by using a valid Biller Code and Customer Reference Number. Although the Bank of Heritage Isle App performs checks for a valid Biller Code, it is your responsibility to ensure all details are entered correctly as you may not be able to recover a payment if it is credited to the wrong Biller or to an incorrect Customer Reference Number. You should notify us immediately if you think that you have made a mistake (except for a mistake as to the amount you meant to pay) when making a BPAY Payments or if you did not authorise a BPAY Payment that has been made from your Account. Please refer to the Account & Access Facility Conditions of Use for more information about mistaken BPAY payments.

5. Use of the rediATM and Branch Finder

You are able to locate rediATMs and Branches Australia-wide. Although care has been taken to represent accurate information and hours of operation for rediATMs, out of service ATMs may not be represented on the maps.

6. General Conditions

6.1. Bank of Heritage Isle App Passcode

When you register for the Bank of Heritage Isle App, you are required to set up a Bank of Heritage Isle App passcode. You can change this passcode at any time, once you have logged into the Bank of Heritage Isle App.

6.2. Protecting your Bank of Heritage Isle App Passcode

You must look after your passcode so as to minimise the risk of allowing it to be used without your authorisation. Below are some guidelines to protect your passcode:
• memorise the passcode as soon as possible;
• use a unique number that is not obvious or can’t be easily guessed (e.g. don’t use your date of birth or driver’s licence number); and
• take precautions when using the Bank of Heritage Isle App (e.g. don’t let anyone watch you enter your passcode).
• never tell or let anyone find out your passcode – not even family or friends;
• never record a passcode on your device or computer; and
• do not keep a record of the passcode with your device unless you make a reasonable attempt to protect the security of the passcode.
A reasonable attempt to protect the security of a passcode record includes making any reasonable attempt to disguise the passcode within the record, or prevent unauthorised access to the passcode record, including by:
• hiding or disguising the passcode record among other records,
• hiding or disguising the passcode record in a place where a passcode record would not be expected to be found,
• keeping a record of the passcode record in a securely locked container, or
• preventing unauthorised access to an electronically stored record of the passcode record.
These guidelines provide examples only of security measures and will determine your liability for any losses resulting from unauthorised transactions. Liability for such payments will be determined in accordance with the ePayments Code (where applicable) and the Account & Access Facility Conditions of Use.

6.3. Other things you must do

Lock your mobile phone device and take any reasonable steps to stop unauthorised use of the Bank of Heritage Isle App or disclosure of your card details. Never allow another person to use your device to make purchases or payments Notify us immediately if your device is lost, stolen or you suspect your Bank of Heritage Isle App access passcode or your card details have become known to someone else. You can contact us on 03 6334 9411 to report the theft, loss, or misuse of your Android device or iPhone device, or breach of passcode security. Only install approved applications on your Android device or iPhone and never override the software lockdown (ie. rooted device).

7. Other things you should know

7.1. Using the Bank of Heritage Isle App on more than one device

You can only install and register with your Internet Banking login within the Bank of Heritage Isle App on a maximum of four devices. If you are no longer in possession of one or more of your registered devices, you should remove them by accessing ‘Deregister Device’ from the ‘Settings’ menu in the App, or by calling 03 6334 9411. For security reasons, logging on to the Bank of Heritage Isle App concurrently with another device(s) will terminate the session of the device that was last logged on.

7.2. Your account balance may include cheques awaiting clearance

When checking your account balance, please note that the amount described as available funds will not include cheques subject to clearance.

7.3. Fees

Any transaction fees and charges that apply to your Bank of Heritage Isle accounts may apply to transactions made using the Bank of Heritage Isle App. For more information refer to our Schedule of Fees & Charges or call us on 03 6334 9411. You may incur data charges from your mobile service provider for downloading and using the Bank of Heritage Isle App. You may also be charged fees or charges by merchants for using the facility.

7.4. Using your location data

If you grant the Bank of Heritage Isle App permission to use your mobile device location information then you also consent to us logging this location information for security purposes and to enable other Bank of Heritage Isle App functionality where location information is required (e.g. nearest ATM).

7.5. Suspension or termination

We may suspend or terminate your use of the Bank of Heritage Isle App without notice at any time e.g. if we suspect unauthorised transactions have occurred or that the Bank of Heritage Isle App is being misused.

7.6. Reporting Lost and Stolen Cards

Cancelling your card through the Lost and Stolen process, using the Bank of Heritage Isle App, does not mean that you have disputed any unauthorised transactions made on your account. Call us right away if you need to report any unauthorised transactions. The report lost or stolen function is reliant on computer and/or telecommunications systems. Disruptions to these systems may result in the report of damaged and lost or stolen functions being unavailable from time to time. Whilst we make every attempt to decline transactions once you have completed the lost/stolen process, some transactions may still go through eg. transactions that are not sent to us for authorisation including some contactless payments or transactions processed when there is a system interruption. If you identify any unauthorised transaction you can lodge a dispute with us. Reporting a card as lost/stolen will cause all transactions against the card to be declined including any recurring payments linked to your Bank of Heritage Isle Visa Debit card. The cardholder can report their card lost or stolen using the report lost/stolen function, however, the settings will only apply to the card(s) held by that cardholder.

8. Biometric Login

Where you have opted to enable Biometric login, any of the Biometric identifiers (such as but not limited to fingerprint or facial recognition), you store on your phone can login and can authorise any transactions in your Bank of Heritage Isle App. You should ensure that only your Biometric identifiers are stored on your phone. When you login using Biometric login, you instruct us to perform those transactions. You can delete any of the Biometric identifiers you store on your phone at any time by going into your phones settings. If you lose your phone, you must notify us as soon as possible. We also recommend that you enable a screen lock on your phone, in addition to the Bank of Heritage Isle App Passcode, to prevent unauthorised access to your phone and the app. Your phone Passcode and your app Passcode must not be the same number.

9. Jailbroken / Rooted devices

Our Bank of Heritage Isle App is available on a wide range of Android smartphones and iPhones. While we support many devices, experiences and performances may vary. Certain features like Cards, will not be available on jailbroken or rooted devices.