Contents Insurance

Protect the belongings kept at the insured address for loss or damage caused by one or more of 11 insured events.

It’s your personal belongings that make the house your home – protect them with Allianz Contents Insurance through Bank of Heritage Isle.

Contents Insurance can cover your important items from damage or loss caused by insured events such as fire, storm or theft.

Features and Benefits

The better you understand your policy, the easier it will be if you ever have to claim.

Here is a limited summary of the benefits of a contents insurance policy. For full details of the terms, conditions, limits and exclusions that apply please read the Product Disclosure Statement (PDS), any applicable supplementary PDS and Key Fact Sheet (KFS) before making a decision to purchase the insurance.

Select the cover to suit your needs.

Effective 18 November 2019

Cover when you’re moving house
Allianz will cover your contents for loss or damage caused by an insured event both at your new and old address for up to 14 days after you first start to move. No cover is provided for loss or damage whilst contents are in transit (unless you have Accidental damage cover).
Alternative accommodation for you and your pets
If your contents are damaged by an insured event during the period of insurance to such an extent that you can’t live in your home buildings, Allianz will pay the additional costs for temporary accommodation for you up to 10% of the contents sum insured and up to $500 for temporary accommodation for your pets in a commercial boarding establishment.
Debris removal
Allianz will pay up to 10% of the contents sum insured for the removal of debris from the home building if your contents are damaged or destroyed by an insured event.
Emergency contents storage
If your home building is unable to be lived in, Allianz will pay to move and store your contents for up to 12 months.
Guest, visitor and domestic helper property
Allianz will also provide cover for property belonging to your guests, visitors and domestic helpers up to $5,000 (included in your contents sum insured), if it is lost or damaged as a result of an insured event that you are claiming for.
Food or medicine spoilage
If your refrigerator or freezer breaks down and you lose your perishable food or medicine as a result, Allianz will pay up to the amount specified in the PDS for you to replace it.
24/7 emergency claims assistance
When you need to make a claim Allianz are there for you with a 24 hour claims line, helping you get back on track again as soon as possible.
Cover for your contents intended to be kept outside
Allianz will cover contents intended to be kept outside, like your barbeque, outdoor furniture and children’s play equipment up to $2,000 in total.

Optional Covers

Add any of these optional covers for an additional premium and greater cover.

Optional cover – Accidental damage
The accidental damage cover option helps protect you in the event of accidental unexpected mishaps that are caused unintentionally – giving you greater coverage for your home contents.
Optional cover – Portable contents
You can choose optional cover to protect your portable contents such as mobile phones, cameras and engagement rings in the event of theft or an accident at the insured address and when you take them out of your home, even when you are temporarily outside Australia for up to 120 continuous days in any period of insurance.
Optional cover – Motor burnout
The Motor burnout option covers you if an electrical current damages your household electrical motors.
Optional cover – Flood cover
Flood cover may be available as an optional cover to your contents. A 72 hour exclusion period applies.
Optional cover – Domestic workers’ compensation cover
Cover for a domestic worker (e.g. gardener or cleaner), if they are injured while working for you at the insured address. Only available in ACT, WA and TAS.

Policy Documents and Key Fact Sheets

We do not provide advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision please refer to the Home Product Disclosure Statement (PDS), any applicable supplementary PDS and Home Contents key fact sheet is also available for reference.

If you purchased home or landlord insurance before 18 November 2019, please refer to the relevant Vital Home InsuranceClassic Home InsurancePrestige Home Insurance and Landlord Insurance Product Disclosure Statements (PDS), any applicable supplementary PDS,  Home or Landlord Buildings or Contents Key Fact Sheets.

Home Contents Insurance Calculator

It’s up to you to decide the sums insured, and the type and level of cover that you want to take out. People generally want enough insurance to cover the property’s estimated replacement value. If you don’t have enough cover, you could end up having to cover some of the costs yourself. Remember, Allianz will only pay up to the amount of your loss or the sum insured, whichever is the lesser – so you should also be careful not to over insure. That’s why we’ve provided the calculator. It works as guides to help you estimate the replacement value of your home contents.

Home Contents replacement calculator

Frequently asked questions

What do I do if I need to make a contents insurance claim?

Take all reasonable precautions to prevent further loss, damage or liability. Contact the police immediately to report any malicious damage, theft, attempted theft, burglary or loss of insured property. Contact the Claims Call Centre on 13 10 13  and advise the Claims Consultant of what has happened: the Claims Consultant will help you through the contents insurance claims process.

Am I covered for Flood?

Flood cover is an option on both Building and Contents in Home and Landlords policies. Please call us on 134 374 to find out whether you are eligible for Flood cover. For full details of terms, conditions, limits and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement (PDS), any applicable supplementary PDS and the Home Buildings and Home Contents Key Fact Sheets.

What does it mean if I take the Accidental Damage cover option?

This optional cover provides even more protection – it covers you in the event of damage caused by unexpected mishaps that are caused unintentionally not just the specified insured events.

If you have Contents cover and take this option, the sort of mishaps you’ll be covered for include when you spill red wine on the carpet or lounge.

We’ll extend cover for your contents anywhere in Australia for up to 90 continuous days (not just at the insured address).

I am moving, do I need to have two insurance policies to cover me at both locations?

Through Allianz, we’ll cover your contents for loss or damage caused by an insured event both at your new and old address for up to 14 days after you first start to move. No cover is provided for loss or damage whilst items contents are in transit (unless you have Accidental damage cover).

Which option do I need to cover my laptop, tablet, mobile phone or smart watch away from home?

You can cover laptops, tablets, mobile phones, smart watches and other wearable technology away from the home under the Portable Contents optional cover. These items must be specified on your policy as Listed Portable Contents to be covered under this option. Through Allianz, we will not cover cracked glass or screens where this is the only damage to the item.

What is considered ‘unable to be lived in’?

Allianz will consider your home is unable to be lived in when it is so damaged that normal domestic activities like cooking, sanitation and personal hygiene cannot take place, and we agree that you cannot live in the home.

How do I know if I have optional covers on my policy?

You can apply to add these options to your policy when you start or renew it (or during your period of insurance by contacting Bank of Heritage Isle on 134 374). If you’re not sure whether you have added these cover options, you can check your policy schedule.

Disclaimers

Police Bank Limited and its divisions, Border Bank and Bank of Heritage Isle ABN 95 087 650 799 AFSL/Australian Credit Licence No. 240018 arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Policy terms, conditions, limits and exclusions apply. Before making a decision, please consider the relevant Product Disclosure Statement available from www.heritageisle.com.au. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services.

*Competition open to Australian residents over the age of 18 who purchase a new Allianz Home, Landlord or Comprehensive Motor Insurance policy through Bank of Heritage Isle from 14/10/19 to 08/12/19. For the avoidance of doubt, one (1) draw with eight (8) winners will be conducted for Police Bank Limited with the entries combined from each of the above three (3) divisions. Prize is drawn on 17/12/19 at Anisimoff Legal Suite 5, Erina Plaza, Central Coast Highway, Erina NSW 2250. Winner’s name published in The Australian on 24/12/19. Authorised under NSW Permit No: LTPS/19/37670, ACT Permit No: TP19/04102, SA Licence No: T19/1469. Promotion terms and conditions available at allianz.com.au/prize. Promoter is Allianz. Apple Watch is a trademark of Apple Inc., registered in the U.S. and other countries.

1. Online discount

A premium discount of up to 10% is applied to your first years premium when you buy a new home insurance policy online including the following optional covers (if applicable); Accidental damage, Flood, Motor Burnout and Portable Contents. This discount is not applied on renewal.

2. Combined

A discount of up to 10% for combining Buildings and Contents covers on one policy is applied for Building and Contents, Motor Burnout and Accidental damage cover where applicable. The combined policy discount does not apply to the optional Flood or Portable Contents covers.

3. NCB

When you take out a new policy, we calculate your No Claims Bonus based on your home or landlords (as applicable) insurance claims history. To qualify for the maximum No Claim Bonus of 30%, home insurance customers must have had no Building or Contents insurance claims in the preceding five years. Landlord customers must have had no Landlord insurance claims in the preceding 3 years. However, customers who have had claims may still qualify for a reduced No Claim Bonus.

4. Minimum premiums

If you are eligible for more than one discount, Allianz applies them in a predetermined order. This means any subsequent discount will be applied to the reduced premium amount after applying any prior discounts and the effect of the subsequent discount will be reduced.  For example, the aggregate effect of applying two 10% discounts consecutively means that you will not see the full benefit of both these discounts.

Discounts do not apply to taxes or government charges.

Discounts do not apply to optional covers for Domestic Workers Compensation / Landlord Workers Compensation, and may not apply to other optional covers (if available and selected).

Any discounts/entitlements may be subject to rounding and may only apply to the extent that any minimum premium is not reached.

5. Excess reduction

Not available when an additional compulsory excess or imposed excess applies. Minimum Premiums apply.

6. Instalment premiums

If you choose to pay your premium by instalments you do not pay us any more than if you pay your premium in one lump sum annually. The premiums payable by instalments may be subject to minor adjustments (upwards or downwards) due to rounding. Note: Your financial institution may apply transaction fees to instalment payments.