The New Payments Platform

To make a transfer follow these easy steps in internet banking, mobile banking or the Banking App.

• Internet Banking
  1. Click on “Transfer” on the main menu
  2. 1. If the transfer is to someone you have paid before:
        Click on the account that you would like to transfer from and click on the Payee in the drop down menu. You have the option to either choose a payee that is existing or a New Payee.
     2. Paying someone new:
        1. Click on the “New Personal Payee” button
        2. Click on the transfer method you require
        3. Fill out appropriate details
        4. If using a PayID – Confirm that the PayID Name reflects has the person that you are intending to pay
  3. Fill out the transfer amount and reference as per normal. You can include a message to the payee of up to 280 characters.
  4. You will then see the confirmation screen. Check all details and if correct click “Ok”.
  5. You will receive a confirmation page, after the transfer is made.
• Mobile Banking
  1. Click on “Payments” button
  2. You have 2 options to make a transfer in mobile banking, an Osko Fast Payment (via NPP, in near real time) or a Standard Payment which is via traditional method (takes up to 48 hours). To use the “Osko Fast Payment” method the receiving bank has to be part of the NPP network. Click on the relevant button.
  3. 1. If you are transferring to someone you have paid before, select them from the drop down menu
     2. If paying someone new:
        1. Click on the “New Payee” drop down
        2. Chose the transfer method that you require i.e. Financial Account (BSB and Account Number), Email Address, Mobile Number, ABN or Organisational ID. Please note for Email Address, Mobile Number, ABN or Organisational ID the PayID is required to be registered by the payee with their institution.
        3. Fill out the transfer details
        4. Click on “Next”
  4. You will receive a confirmation page, after the transfer is made.
• App
  1. Click “Transfer”
  2. Under the account that you wish to transfer from click “Pay someone”
     
  3. Chose the method that you would like to Pay to i.e. Account, Phone, Email, Business
     
  4. Type in the Payee details or select from your current Payee list. If using a PayID – Confirm that the PayID Name reflects the person that you are intending to pay
     
  5. Click on “Pay”
  6. Confirm your payment. If your payment is going via Osko it will confirm this on the confirmation screen.
     
  7. Click “Confirm”

Transfer the Account that your PayID is linked to

To link an existing PayID to another Bank of Heritage Isle Account, follow these simple steps:

• Internet Banking
  1. Click on “My preferences” and “Manage PayID”
  2. Click on “Manage” under “Action” on the PayID that you would like to change
  3. In the Financial Account dropdown, click on the account that you would like your PayID linked to.
  4. Click on Update
• Mobile Banking
  1. Click on “More…”
  2. Click on “PayID”
  3. Click on the PayID that you want to change
  4. Click on the drop down menu under “Financial Account”
  5. Click on the account that you would like your PayID linked to.
  6. Click on Update

Transferring your PayID to another institution
To transfer your PayID to another institution, follow these simple steps:

• Internet Banking
  1. Click on “My preferences” and “Manage PayID”
  2. Click on “Manage” under “Action” on the PayID that you would like to change
  3. In the drop down menu next to Action select “Transfer”.
  4. The PayID Status will be changed to “Transferring”. This will put your PayID into a transferring status for 14 days. You can then register the PayID with another institution. If you do not register it with another institution within the 14 days it will return to active.
• Mobile Banking
  1. Click on “More…”
  2. Click on “PayID”
  3. Click on the PayID that you want to change
  4. Click on the drop down menu under “Action”
  5. Click on “Transfer”
  6. Click on “Next”
  7. The PayID Status will be changed to “Transferring”. This will put your PayID into a transferring status for 14 days. You can then register the PayID with another institution. If you do not register it with another institution within the 14 days it will return to active.

Closing your PayID
To close your PayID, follow these steps:

• Internet Banking
  1. Click on “My pPreferences” and “Manage PayID”
  2. Click on “Manage” under “Action” on the PayID that you would like to change
  3. In the drop down menu next to Action select “Close”.
  4. The PayID Status will be changed to “Closed”.
• Mobile Banking
  1. Click on “More…”
  2. Click on “PayID”
  3. Click on the PayID that you want to change
  4. Click on the drop down menu under “Action”
  5. Click on “Close”
  6. Click on “Next”
  7. Your PayID Status will be changed to closed.