Internet & Mobile Banking

1. Call 134 374 (Mon-Fri 8am – 6pm) & after security identification you will be issued with your Password.
2. Log in to Internet Banking from home page.
3. Sign-in using your Bank of Heritage Isle Member number and issued Password. You will need to enter the second field of verification.
4. Read through the terms and conditions.
5. Re-enter your issued Password and then enter a new Password of your choice (Password must contain a minimum 8 and a maximum of 15 characters with a minimum of 1 number). Re-enter your new Password.
6. Click on “Accept terms and submit new Password” to acknowledge your understanding.
7. Begin Internet Banking!

At Bank of Heritage Isle we take security of our Members’ funds and information very seriously. In setting up Bank of Heritage Isle Internet Banking we have employed a range of security measures from firewalls to data encryption to ensure your personal information is fully protected. There are also some simple steps you can take to assist that are similar to self protection measures you already have with your Bank of Heritage Isle PIN and Visa cards. The three main areas of security involved are:

Bank of Heritage Isle

Protecting Bank of Heritage Isle’s computer systems is critical. We have implemented leading firewall technology to protect Members’ information against intrusion from the Internet. A Firewall controls what information passes between our systems and the Internet.

These systems are monitored for suspicious activity by a major security consultancy group. The group we use has considerable experience implementing and designing secure systems for many organisations, including financial institutions and defence organisations. We also subscribe to services that advise on new “threats” and provide patches and upgrades to keep the systems as secure and current as is possible.

We have also implemented an additional level of protection with Google reCaptcha. Google reCaptcha is functionality that protects websites against unwarranted attacks by generating questions that humans can read easily but current computer programs cannot.

Additionally you can opt to use our Security Tokens to provide safer access to your funds. Security tokens are issued free of change and we strongly recommend Members avail themselves of this security option. Members re-registering new Internet Banking access will be issued with a Security Token.

The Internet

The Internet is a worldwide network of computers, owned and operated by many different organisations and individuals. Our aim is to protect any sensitive information passed through the Internet between Bank of Heritage Isle and your computer.

We employ a technology called Secure Sockets Layer (SSL) to establish a secure connection between your browser and the Bank of Heritage Isle Internet Banking System. SSL is a technology developed by Netscape, Microsoft and RSA Inc that is supported by most browsers. Every time you connect to Internet Banking it sends your browser a piece of information called a “digital certificate”. This certificate securely identifies the site you are connecting to, and establishes an encrypted session. This certificate has been digitally signed by Verisign, the highest recognised issuer of digital certificates in the world. Most browsers automatically recognise any certificate signed by Verisign. For more information on SSL refer to the security sections of the following sites: Microsoft, Netscape, RSA.

For more information on digital certificates refer to the following site: Verisign

Your Computer

There are some simple precautions you can take to maximise security.

Ensure that current anti-virus software is running on your computer at all times.

Internet Banking and Mobile Banking will work on a modern computer or device with a internet connection running a compatible internet browser.

Compatible internet browsers include the following minimum versions of:

We test Internet Banking using the latest browser versions. However the ever increasing range of devices, operating systems and versions means that Internet Banking may have some functional and display differences on devices and browsers which do not have widespread use.