Contact us

Member enquiries

Contact Centre (General enquiries)

Phone: 134 374
Fax: (02) 9287 0850
Email: info@heritageisle.com.au
Operating Hours: Monday to Friday 8am to 6pm

Direct (Loans and Insurance)

Phone: (02) 9287 0884
Fax: (02) 8267 6860
Email: direct@heritageisle.com.au
Operating Hours: Monday to Friday 8am - 5pm

rediATM Finder

Lost or Stolen Cards, and Transaction Fraud Services

Monday to Friday 8am - 6pm

Local: 134 374
International: +61 3 6348 3444

Outside of Business Hours

Local: 1300 705 750 (Option 3)
International: +61 2 8299 9534

RediDial Phone Banking

Local: 134 374
International: +61 3 6348 3444

Head Office

25 Pelican Street
Surry Hills NSW Australia 2010

Phone: 134 374
Fax: (02) 9287 0850
Email: info@heritageisle.com.au
BSB: 723 000

Feedback / Call back

Questions regarding your account, request for more information and technical support.

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Our Branches

Hobart

1/40 Elizabeth Street
Hobart 7000
Phone: (03) 6213 5000
Email: hobart@heritageisle.com.au
Operating hours:
Monday to Friday 9am to 5pm
Saturday by appointment only

Launceston

69 St John Street
Launceston 7250
Phone: (03) 6348 3400
Fax: (03) 6348 3465
Email: lton@heritageisle.com.au
Operating hours:
Monday to Friday 9am to 5pm

George Town

72 Macquarie Street
George Town 7253
Phone: (03) 6380 3400
Email: gtown@heritageisle.com.au
Operating hours:
Monday to Friday 9am to 5pm

Beaconsfield

133 Weld Street
Beaconsfield 7270
Phone: (03) 6383 3588
Email: beacon@heritageisle.com.au
Operating hours:
Monday to Friday 9am to 5pm

Heritage Isle Members can also access the Police Bank and Border Bank Branches located throughout NSW, ACT and VIC.

Canberra (Police Bank)

Shop 2, 121 Marcus Clarke Street
Canberra ACT 2601
Phone: (02) 6206 7000
Eaglenet: 44860
Fax: (02) 6257 1330
Email: canberra@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Goulburn (Police Bank)

c/- Police Academy, McDermott Drive, Goulburn NSW 2580
Phone: (02) 4827 1000
Eaglenet: 44730
Fax: (02) 4821 8816
Email: goulburn@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm
This is a restricted site and proof of Police Bank Membership will be required to be shown to gain access to the Police Academy site. Failure to provide proof will result in access being denied.

Melbourne (Border Bank)

1010 LaTrobe Street, Docklands, Melbourne VIC 3008
Phone: (03) 9642 1003
Fax: (03) 9670 2316
Email: melbourne@borderbank.com.au
Operating hours: Wednesday to Friday 9am to 5pm -by Appointment.
Or call 03 9642 1003 if you would like us to come to your workplace.
Please note: This Branch does not offer cash deposits or withdrawals, ATM facilities are available.

Narellan (Police Bank)

Shop 311A - Narellan Town Centre
326 Camden Valley Way, Narellan NSW 2567
Phone: (02) 4640 7000
Eaglenet: 88839
Fax: (02) 4620 0139
Email: narellan@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Newcastle (Police Bank)

24 Bolton Street, Newcastle NSW 2300
Phone: (02) 4908 6200
Eaglenet: 44870
Fax: (02) 4926 4241
Email: newcastle@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Norwest (Police Bank)

T1 Building
126/14 Lexington Drive
Bella Vista NSW 2153
Phone: (02) 8814 3000
Eaglenet: 44790
Fax: (02) 8824 3391
Email: norwest@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm
Please note: Coin Facilities not available at this Branch.

Parramatta (Police Bank)

20 Charles Street, Parramatta NSW 2150
(Cnr Charles & Macquarie Street)
Phone: (02) 9841 8200
Eaglenet: 44700
Fax: (02) 9893 8489
Email: parramatta@policebank.com.au
Operating hours: Monday to Friday 9:00am to 5:00pm

Penrith (Police Bank)

1/320 High Street, Penrith 2750
Phone: (02) 4720 5000
Eaglenet: 44750
Fax: (02) 4720 5099
Email: penrith@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Port Macquarie (Police Bank)

6-14 Clarence Street, Port Macquarie NSW 2444
Phone: (02) 6582 9900
Eaglenet: 44840
Fax: (02) 6584 5925
Email: portmacq@policebank.com.au
Operating hours: Monday to Friday 9am to 5pm

Sydney (Police Bank)

25 Pelican Street, Surry Hills NSW 2010
Phone: (02) 8268 2500
Eaglenet: 44850
Fax: (02) 9283 2340
Email: sydney@policebank.com.au
Operating hours: Monday to Friday 9.00am to 5pm

Wollongong (Police Bank)

76 Market Street, Wollongong NSW 2500
Phone: (02) 4221 9000
Eaglenet: 44830
Fax: (02) 4227 1198
Email: wollongong@policebank.com.au
Operating hours: Monday to Friday 9:00am to 5pm
Please note: This Branch does not offer cash deposits or withdrawals, ATM facilities are available.

Complaints and Feedback