Terms and Conditions, Fees and Marketing Opt Out Information
- Financial Services Guide (incorporating Member Product Guide)
- Schedule of Fees and Charges
- Access Methods Terms and Conditions - Redidial Telephone Banking, BPAY, Visa Debit Card and Cheque Facility Terms and Conditions
- Visa Credit Card Terms and Conditions
- Internet and Mobile Banking and BPAY Terms and Conditions
- PayAnyone Terms and Conditions
- Bank of Heritage Isle App Term Conditions
- Digital Wallet Terms of Use
- New Payments Platform, Osko and PayID Terms and Conditions
- Marketing Opt Out
Privacy Information
Helpful Information
Customer Owned Banking Code of Practice and Regulatory Disclosures
- Customer Owned Banking Code of Practice
- Regulatory Disclosures (APS 330) - Through Police Bank
Securitisation Reporting
PCU 2009-1 TRUST is a securitisation programme established by the Bank for the purpose of establishing Australian Dollar, Prime, Full Document Residential Mortgages which may be utilised to supplement the Banks Liquidity & Funding requirements. Police Bank Ltd, as an information Provider to the Reserve Bank of Australia is required to make certain data publicly available to users who require it to evaluate Asset Backed Securities for professional or academic research purposes. If you would like to make an enquiry or arrange access to the data, please contact us.
Get Adobe Acrobat
To view these documents you will need Adobe Acrobat Reader. If you don’t already have it download it free.
Savings / Terms Deposits
Effective: 1 March 2019. Terms and conditions, fees and charges apply and are available on request. The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Online SuperSaver Account
Effective: 1 March 2019. 1. Access available from S1 account. 2. Your Online SuperSaver Account balance does not contribute to your Reduced Fees Program. 3. Online SuperSaver Account has a tiered rate, refer to current interest rates. 4. Terms and conditions, fees and charges apply and are available on request. 5. The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Loans/Visa Credit Card
Effective: 1 March 2019. Terms and conditions apply and are available on request. Fees and charges and lending criteria apply. Visa Card annual fee waivered for the first year can be withdrawn at any time.
Fixed Rate Loan
Effective: 1 March 2019. Terms and conditions apply and are available on request. Fees and charges and lending criteria apply. An Early Repayment Fee may apply if during any fixed rate period applicable to your loan you repay:
- more than $5,000 above contractual repayments (partial early repayment)
- or the whole of the unpaid balance (full early repayment)
and the fixed rate that applies to the loan is more than the prevailing market interest rate at the time of early repayment.
The Early Repayment Fee is calculated to recompense us for loss of early payout. For details, please see our Fees and Charges Brochure.
Bank@POST – Available to Heritage Isle Members from 11th April 2019
Effective: 1 March 2019. Australia Post terms and conditions: Bank@POST and its device mark are registered trade marks of The Australian Postal Corporation. All rights reserved. Make withdrawals up to $1,000 per day. Deposit cash and cheques (7 working days clearance on cheques deposited). Cheques made out in joint names will not be accepted for deposit through Bank@Post. Terms and conditions, fees and charges apply and are available on request. The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Christmas Club
Effective: 1 March 2019. Terms and conditions, fees and charges apply and are available on request. 1. A withdrawal fee is payable if you withdraw money between 1 January and 31 October. Please refer to our fees and charges brochure. The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Visa Debit Card
Effective: 1 March 2019 Terms and conditions, fees and charges apply and are available on request. The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Allianz
Travel insurance is arranged by Bank of Heritage Isle, a division of Police Bank Ltd ABN 95 087 650 799 AFSL 240018 (Police Bank). This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Bank of Heritage Isle does not guarantee the insurance. Terms, conditions, limits and exclusions apply. Allianz and/or Allianz Global Assistance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Where any advice is provided by Bank of Heritage Isle or its representatives, it is provided on behalf of Bank of Heritage Isle and not on behalf of the insurer Allianz or its agent Allianz Global Assistance. Allianz and/or Allianz Global Assistance are not responsible for any such advice. Before making a decision please consider the Product Disclosure Statement. If you purchase a policy, we receive a commission which is a percentage of your premium. Ask us for more details before we provide you with any services on this product.
The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Terms and conditions, fees and charges apply and are available on request.
Life Insurance
Bank of Heritage Isle, a division of Police Bank Ltd. ABN 95 087 650 799 is authorised to provide advice on this insurance and to refer you to the insurer Allianz Australia Life Insurance Limited ABN 27 076 033 782 AFSL 296559 (Allianz) as its agent. We do not provide advice on this insurance based on any consideration of your objectives, financial situation or needs. Terms, conditions and exclusions apply. Before making a decision please consider the Product Disclosure Statement If you buy this insurance Bank of Heritage Isle, a division of Police Bank Ltd. will receive a commission which is a percentage of the premium.
Cash Passport MasterCard Prepaid Currency Card
Cash passport issued by MasterCard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044, AFSL 386837. MasterCard Prepaid, Level 6, 165 Walker St, North Sydney, NSW, 2060, Australia.
You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.
Western Union (Ireland) Limited
We provide Western Union Money in Minutes through Western Union Network (Ireland) Limited. We receive commission equal to 20% of the sender fee received on transactions both sent and paid at a Heritage Isle, Border Bank or Police Bank Branch, and a 20% share of any net foreign exchange gains earned on transactions performed by Bank of Heritage Isle. Please refer to the Schedule of Fees and Charges brochure for more information on fees, and click here to obtain the full product Terms and Conditions.
Western Union Business Solutions
We provide Drafts, Telegraphic Transfers, International Inward Funds and International Cheque Deposits through Western Union Business Solutions (Australia) Pty Limited ABN 24 150 129 749 AFSL Number 404092. Refer to the Schedule of Fees and Charges brochure for more information on fees, and click here for the Drafts PDS.
Reduced Fees Program
Applicable as at: 31 October 2018. The Reduced Fees Program rewards you for doing business with Bank of Heritage Isle. The program gives you more fee free personal cheques, ATM and EFTPOS transactions than would normally apply to our Member’s accounts. Reduced Fees Program are assessed on a calendar monthly basis. Individual and primary joint account holders qualify for Reduced Fees Program where the combined balances of all savings, investments and drawn loans within the one membership only are kept over $5,000 for the whole calendar month. Secondary joint account holders qualify for Reduced Fees Program for transactions on the joint S1 account or where the combined balances of any of your individual accounts are kept over the $5,000 for the whole calendar month. Transactions conducted using the Visa Credit Card do not count towards Reduced Fees Program. Reduced Fees Program does not apply to fees for ATM balance inquiries, Visa Cash advances, overseas ATM withdrawals or AMS securitised mortgage, Equity Maximiser loans, Value Home Loans approved before 1st July 2011, Online SuperSaver Account or Leasing accounts. Refer Fees and Charges brochure.
The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Terms and conditions, fees and charges apply and are available on request.
Bridges Financial Planning
Effective: 1 March 2019. Bridges Financial Services Pty Limited (Bridges). ABN 60 003 474 977. ASX participant. AFSL No 240837. This is general advice only and has been prepared without taking into account your particular objectives, financial situation and needs. Before making an investment decision based on this information, you should assess your own circumstances or consult a financial planner. In referring members to Bridges, Bank of Heritage Isle does not accept liability or responsibility of any act or omission or advice provided by Bridges or its authorised representatives. Part of the IOOF group. Bridges pay referral fees ranging from 0% to 30% of the entry and/or any ongoing fee (plus incentive payments from the amount you pay Bridges).
Insurance Commissions
When we sell insurance policies, Bank of Heritage Isle is paid a commission by the product issuer based on the premium paid by you (20% for QBE Insurance (Australia) Limited products;30% for Allianz Travel Insurance and between 5% and 20% for Allianz General Insurance products, 20% for American Home Assurance Company Personal Injury Cover). When providing these products to you we are acting on behalf of our business partners and not as your agent. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. You should read and consider the FSG and your personal needs or financial circumstances before deciding to use any product.
The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Payroll
A Financial Services Guide (FSG) including terms and conditions is available here, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Terms and conditions, fees and charges apply and are available on request.
Reduce your fees and charges
*The Reduced Fees Program rewards you for doing business with the Bank of Heritage Isle. The program gives you more fee free personal cheques, electronic periodical payments, ATM and EFTPOS transactions than would normally apply to our Members accounts. (Refer to Schedule Fees and Charges brochure and Reduced Fees Program brochure.)
# Access to the service is free however certain transactions may attract a fee see current fees and charges brochure.
The product issuer for deposit and payment products is Bank of Heritage Isle, a division of Police Bank Ltd. AFSL/Australian Credit Licence No. 240018. A Financial Services Guide (FSG) including terms and conditions is available from this page, or upon request. Any advice given has not taken into account your personal needs and financial circumstances and you should consider whether it is appropriate for you. Please read and consider the FSG in deciding whether to use a particular product.
Terms and conditions, fees and charges apply and are available on request.
Repayments Saved
This amount has been calculated by averaging the yearly repayments of ANZ, Westpac, NAB and CBA’s standard variable home loan, and comparing that amount against yearly repayments of Bank of Heritage Isle’s Value Home Loan. The calculation is based on a home loan of $300,000 on a 25 year term. This information was correct as at 20 July 2015 and was obtained from publicly available information located on the website of each financial institution by using the bank’s home loan key fact sheet information. Please note that Interest Rates and fees are subject to change. To the extent permitted by law, we accept no responsibility for the accuracy of information, or any loss you or any person suffers due to relying on information provided. Other loan set-up fees, such as valuation fees and lender’s mortgage insurance, and Government charges, such as registration fees and stamp duty on property transfer, have not been included in this calculation. Rate discounted against Premium Home Loan. Terms and conditions apply and are available on request. Fees and charges and lending criteria apply.
Disclaimer
Your use of this site constitutes your agreement to the following Terms of Use. We have taken all reasonable care in producing this web site but we can’t guarantee it has all the information you need to answer all your questions. For information and assistance call us on 134 374. All product details, rates, terms, conditions and other information is subject to change at any time without notice.
Data
The data on the site is provided solely for the use of the members of Bank of Heritage Isle. The content on this web site is provided “as is”. Bank of Heritage Isle disclaims any and all warranties, express and implied to the extent permitted by law. Use of the content on this site is at the user’s sole risk. Bank of Heritage Isle will in no event be liable to any person or entity for any direct, indirect, consequential, incidental or other damages for any errors in the content on this site, or for the use of any content, including without limitation, damages for lost profits, business, data, or damage to any computer systems, even if you have advised Bank of Heritage Isle of the possibility of such damages.
Information
The information on this site does not constitute financial, legal or any other advice except where general advice may be provided on financial products in which case we have not taken your financial circumstances, needs and objectives into account and you should consider these things before making any decisions.
Links to other sites
This site contains links to sites maintained by other organisations. We do not make any representation as to the accuracy of information contained on those sites and will not accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those sites.
Copyright
Unless otherwise indicated, copyright in the information on this site is owned by Bank of Heritage Isle. If you wish to reproduce any of the information on this site, please contact us and obtain our permission before doing so.
Privacy Policy
The Privacy Policy sets out Bank of Heritage Isle’s policies relating to how we collect and use personal information.
Network identity
We collect information which identifies, for each page accessed on our site, the network identity of the machine which has accessed it. We retain this usage information for the purposes of usage analysis to help us improve our services, to help diagnose problems with our server, and to administer our Web site. Access to and use of this information is restricted to authorised staff and our site administrators. No attempt will be made to identify users or their browsing activities. Nor will we disclose information which might identify individual machines.
Emails and newsletter subscription
If you provide us with your email address, we will record your email address, but will only use it for the purpose for which it was provided. It shall not be disclosed without your consent.
Cookies
Cookies are pieces of information a web site can transfer to an individual’s computer hard drive for record keeping. Cookies can make websites easier to use by storing information about your preferences on a particular site. When you revisit a site, it accesses the cookies it sent you earlier. A cookie can only store information that you provide.
Bank of Heritage Isle uses cookies for log in purposes and to assist us to keep track of products or services you view to deliver marketing and content from the Bank of Heritage Isle website, and Bank of Heritage Isle advertising on third-party sites, related to what you have been viewing.
We also use cookies to research our website traffic, to determine which areas of our website have been visited, so that we can improve our website content.
If you do not wish to receive cookies, you can adjust your browser settings so that your computer does not accept them.
Use of information collected
Because we respect your right to privacy and your customers’ privacy, we do not sell or rent the information gathered.
Security of information
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Any access to and use of information is restricted to authorised staff and the site administrators. We attempt to provide a secure and reliable on-line environment, however you should be aware that there are inherent risks associated with the transmission of information via the internet. Alternative ways of obtaining or providing information are available if you wish to avoid any risk.
Links
This site contains links to other sites. Bank of Heritage Isle is not responsible for the privacy practices or the content of other web sites. When you access such other sites you must comply with their Privacy Policy.
Contacting the Bank of Heritage Isle regarding the Website
If you wish to access your personal information or have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact Bank of Heritage Isle at: info@heritageisle.com.au
